FAQ
What are your shipping times?
Processing: 1–2 business days. Delivery within the United States: 2–5 business days after dispatch.
What is your return window?
30 days from delivery if unused, with tags, in original packaging. Start by emailing info@sorvianne-losangeles.com.
Do you offer exchanges?
No direct exchanges. Return for a refund and place a new order.
How do I track my order?
We email a tracking link after dispatch.
Can I change or cancel my order?
Within two hours of purchase. Email info@sorvianne-losangeles.com immediately.
My item arrived damaged or incorrect.
Email us within 48 hours with photos and your order number for a quick resolution.
